Frequently Asked Questions (FAQs)

Frequently Asked Questions

(FAQs)

How many lines do you have?
Does your service "log you off" when the connection is not active?
Do you charge extra for "yourname.com" addresses?
Do I need a shell account to access your system?
Does I need NT or Win95 to use your service?
How soon can I be up and running?
What modem speed is needed?
What's your backbone?
Do you provide ISDN?
If I need more than the bytes you provide how much is that?
What if I am not a local call but want your service?
Do you have chat rooms?
Do you have a free trial month? Or do you provide discounts?
Do you install the software?
Why did I get the message "Dial-Up Networking could not establish a compatible set of network protocols..."? (Windows 95)
Why does my Modem dial, connect, and immediately hang up? (Windows 95)
Why won't the login accept your password?
Why do I get "Error retrieving mail: password is incorrect"?
Why do I get "News server won't accept your password"?
Can I connect to AOL via Lone Keep Internet?
Can I use my personal web space for a commercial web site?
What I do when I can't get a good connection... It just rings?
When starting Netscape, I see: "Error: Cannot Find Winsock.DLL"?
Windows tells me, "Cannot Run More Than One Copy Of This Program At A Time".
What if the Newsgroup I want doesn't exist?
What if Trumpet Winsock doesn't respond no matter what I do?

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Q. How many lines do you have?
A. Lone Keep Internet mantains a 5:1 ratio of users to lines.
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Q. Does your service "log you off" when the connection is not active?
A. To date, we have not needed to use this option. However, this is an option that can be set in your browser (usually already set to some default value).
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Q. Do you charge extra for "yourname.com" addresses?
A. Domains, as they are called, are an additional charge as they are a
finite resource on the server and require extensive additional setup and maintance.
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Q. Do I need a shell account to access your system?
A. No. Lone Keep Internet is Windows NT based and requires only a
username and password for access.
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Q. Do I need NT or Win95 to use your service?
A. Lone Keep Internet and the internet, in general, is available to anyone with a PC, Mac, Unix or any other system that supports TCP/IP communications software and modem.
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Q. How soon can I be up and running?
A. In as quickly as one day if you pay via credit card and if you have any of the needed browsers and communications software.
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Q. What modem speed is needed?
A. 28.8K and we can go up to 33K.
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Q. What's your backbone?
A. Sprint
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Q. Do you provide ISDN?
A. Not currently, but Atlantic Internet in Red Bank is a good source.
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Q. If I need more than the 2 megabytes you provide, how much is that?
A. If you need up to 5 megabytes then sign up for a business account. If more than that is needed, then we need to discuss how much in order to give a price rate.
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Q. What if I am not a local call but want your service?
A. The phone company may make us local for you. Ask for Selective Calling to our exchange. If available, the charge may be only $2 to $3. Other regional plans may also be available to reduce your toll charges.
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Q. Do you have chat rooms?
A. No
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Q. Do you have a trial free month? Or do you provide discounts?
A. NO, because we are the best price in the area. But we will waive our set up fee with at least 6 months advance payment at signup.
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Q. Do you install the software?
A. If you need a technician to come out, set-up and instruct you, those services are extra and not included in the monthly charge.
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Q. Why did I get the message, "Dial-Up Networking could not establish a compatible set of network protocols..."? (Windows 95)

A. Almost every time this error message appears, it is caused by having the incorrect Server Types settings in the Properties of the Dial-Up Networking connection. Open up the Dial-Up Networking folder in My Computer and click on the connection icon (probably called Lone Keep Internet) with the right mouse button. Choose Properties from the pop-up menu. Then choose Server Types.

The ONLY thing which should be checked on this screen is TCP/IP. If anything else is checked, uncheck it. Look again and ensure that NOTHING else is checked. In particular, see that Enable software compression is not checked. When you are absolutely CERTAIN that only TCP/IP is checked, look again one more time, paying close attention to the boxes labelled Log on to network and Enable software compression. These boxes should NOT under any circumstance be checked.

Click Okay all the way out and try again. If you still get the error, reboot your computer and try again. (Rebooting your computer is highly recommended when having any kind of problem.)

If you are still getting the error after rebooting, things get a little more serious. This means your computer is having trouble negotiating the connection with ours for some reason. The next thing to check is the speed you are trying to connect at. If you are using a 386, or any computer without a 16550 high-speed UART, or if you have poor telephone lines, you may need to lower your connection speed.

Double-click Dial-Up Networking in My Computer. Click on the connection icon (probably called Lone Keep Internet) with the right mouse button, and choose Properties from the pop-up menu. Then click Configure. The Maximum speed should be set as follows:

Pentium with 28.8k modem: 57600 or 115200
486 with 28.8k external modem: 38400
14.4k modem: 19200
386 or any computer without 16550 UART: 9600
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Q. Why does my Modem dial, connect and immediately hang up? (Windows 95)
A. If you dial in, hear the modems handshake, and then your modem immediately hangs up (probably with an error message saying; You have been disconnected from the computer you are dialing), this usually means you didn't install the TCP/IP protocol in the Network Control Panel.

Follow the instructions for installing the network adapter and protocols, reboot your machine, and try again.
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Q. Why won't the login accept your password?

A. Usernames and passwords are case-sensitive. If the system won't accept your password, you are probably typing it, or your username, incorrectly, perhaps in the wrong case. Check to make sure your caps-lock key isn't on. Your username is always in lower-case letters, with no spaces. Your password can be in caps, lowercase, or a combination, depending upon how you specified it, but it must be typed exactly.

Make sure when you enter your username that you are entering only the username, not the email address. Usernames do not have @lonekeep.com at the end.
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Q. Why do I get "Error retrieving mail: password is incorrect"?

A. Passwords and usernames for retrieving email are case-sensitive. If you have your username entered in your mail program with any capital letters, you will get an authentication error and will not be able to get your email. Ensure that your username is entered as one word, in lowercase letters, with no spaces, and without @lonekeep.com at the end.

Your password is also case-sensitive, and is the same as the password you use to log in to the system. Try retyping it to make sure there are no typos.
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Q. Why do I get "News server won't accept your password"?

A. Our news server authenticates by IP address, not by username and password. If you send the news server a username and password, it will fail simply because it doesn't know you by username.

Leave any username and password fields in your newsreader blank, and if it asks whether the server requires authentication, tell it no.
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Q. Can I connect to AOL via Lone Keep Internet?

A. You can connect to America Online via your Internet connection to Lone Keep Internet. This allows you to access the AOL chat rooms and other services, without dealing with the congested AOLnet dialups, or their poor Internet interface. You must be running at least version 3.0 of the AOL software.

To set up AOL's software to connect via the Internet instead of by modem, click Setup on the main AOL connect screen, and choose Edit Location. Remove the telephone numbers and leave those lines blank. For Network, choose TCP/IP. Click Save.

To connect, first dial into Lone Keep Internet. Once you're connected, run the AOL software and connect as usual. Once you're on, you may want to go to keyword "billing" and change your billing plan to "Bring Your Own Access" which is only $10 per month. (However, don't do this if you plan to use AOL's modems for any reason, becuase they will charge $2.50 per hour if you dial into their modems.)
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Q. Can I use my personal web space for a commercial web site?
A. No. If we find you doing this, you will be charged at the business rate.
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Q. What do I do when I can't get a good connection... it just rings?
A. Every once in a while, you will encounter this problem. It is largely because you have dialed up to a modem that has not yet fully reset, or you have dialed a modem which is temporarily malfunctioning. Hang up and try dialing again. If you still have difficulty, cold boot your computer to fully reset your modem. If you have an external modem, turn it off and back on.
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Q. When starting Netscape, I see: "Error: Cannot Find Winsock.DLL"?
A. You have forgotten to start Trumpet Winsock (or your dialer) and Lone Keep Internet first. Exit Netscape, start Trumpet Winsock (or run you dialer) and dial into Lone Keep Internet before opening Netscape.
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Q. Windows tells me, "Cannot Run More Than One Copy Of This Program At A Time".
A. This will happen with Eudora Mail, or other programs, if you have minimized it, forgotten about it, and then tried to start the same program again from the icon.

Solution: > ALT-TAB or CTRL-ESC to get to the already-open copy of the program in queston. If the program does not appear, exit Windows and start over.
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Q. What if the Newsgroup I want doesn't exist?

A. Lone Keep Internet receives a complete newsfeed. We carry all newsgroups available on the Internet not banned by UUNet itself. In essence, we carry all news available for free. We do not offer ClariNet or any other 'for fee' news hierarchy. Lone Keep Internet does not censor available newsgroups, nor will we if requested. To censor Newsgroups would open us up to the liabilities of being a Publisher, rather than a Distributor. We receive all newsgroups available to us.

If a newsgroup is not available, it is for one of the reasons below:

1. The newsgroup is proprietary.

2. UUNet has banned it from their outgoing newsfeeds, or for some reason, made it impossible for us to get. This is the case with newsgroups such as alt.sex.pedophilia. Lone Keep Internet has no power to remove censorship of such newsgroups. However, by the same token, we do not censor any available groups. If you don't like a certain newsgroup, don't subscribe to it!

3. The newsgroup went away of its own accord. The moderator or creator or someone else "in charge" of the group deleted it or it is no long in use.

4. Your news server has been altered or there are no new postings to that group.
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Q. What if Trumpet Winsock doesn't respond no matter what I do?
A. Trumpet doesn't like your modem's current baud rate setting. Pull down the File menu and select Setup. Find the Port Speed field. Change it to the baud rate that is appropriate for your modem. Most 28.8 v.34 modems will support port speeds up to 115,200bps. Newer 14.4 modems will support port speeds up to 57,600bbs and older ones up to 38,400bps. Most 9600 baud modems will support port speeds up to 19,200bps. The highest reliable connection speed you can obtain is usually the best choice.
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